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Frequently
Asked Questions
How does it work? There is no joining fee and you will be spared the hassle of additional hardware, dialing a prefix or changing your number. We will simply contact you when your connection has been processed and let you know when you will be connected, the charge for your line rental as well as any Calling Features will appear on your Wolves Talk bill. When you take Wolves Talk line rental, BT engineers still maintain the line on Wolves Talk's behalf. However, you will always need to liaise with Wolves Talk for any problems regarding your line.  Back
to top How much does it cost? It's free to join Wolves Talk and on top of that all your other calls are cheaper than the BT equivalent of your Wolves Talk Plan. There are 3 Wolves Talk plans, each tailored to suit low, medium or high users. All you have to do is join Wolves Talk online to select the Wolves Talk Plan that best suits you and start saving as well as helping raise money for your local club Back
to top Why is Wolves Talk cheaper than BT? The deregulation of the fixed line telephony industry has resulted in competition against BT. Wolves Talk can save you money because we buy time in bulk and pass the savings to you. It is still BT Wholesale that manages the line, if there is ever a fault with the service, it is a reassuring BT engineer who comes to fix the problem. Back
to top Using BT Services Which BT services are compatible with Wolves Talk and which ones are not?
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to top Using Wolves Talk Can I use another provider once I've signed up for Wolves Talk? Wolves Talk is provided on the basis that you use Wolves Talk as your sole calls provider on your line. Back
to top What happens if I move house? Your existing Wolves Talk service will need to be transferred when you move, whether you are keeping the same number or not. Please contact us on 0871 871 0271 to let us know so that we can arrange for your Wolves Talk service to be transferred. Back
to top What happens if I change my phone number but don't move house? Your existing Wolves Talk service will need to be transferred. Please contact us on 0871 871 0271 to let us know so that we can arrange for your Wolves Talk service to be transferred. Back
to top What communications will you send to me? As soon as we have processed your Wolves Talk, we'll send you confirmation of your Wolves Talk connection date and a welcome pack containing information on how to help you get the most from your Wolves Talk service. Back
to top What happens to my Internet calls? If you have a 'pay as you go' Internet service and you dial an 0845 number, Wolves Talk will carry your call as usual. If you pay a flat monthly rate, you can still use ISPs such as AOL, BT Open World and Wanadoo. Calls will not be carried by Wolves Talk and your ISP will continue billing you as normal. Switching to Wolves Talk will not affect your agreement with your existing broadband provider. Back
to top Can I use my current broadband provider with Wolves Talk? Yes. Wolves Talk has no impact on your broadband service, whoever it maybe from. Your broadband provider will continue to bill you for the service and Wolves Talk will only bill you for telephone calls and line rental. Back
to top Can I use my existing phone? Yes - you can carry on using the same phone as you have been and continue to make calls in the same way as you have been doing. Back
to top I'm a cable customer - can I use the service? Yes – you will need to call our service team on 0871 871 0271 to get set up Back
to top Customer Services If there is a problem with the service whom do I contact? If you have any problems with the service please contact us on our Customer Care line 0871 871 0271. Similarly, you can email us at customerservices@wolvestalk.co.uk Back
to top About Talk Privacy What's the benefit of Wolves Talk Privacy? Everybody who signs up to Wolves Talk will be added to the register of the Telephone Preference Service (TPS), which should stop you receiving unwanted telemarketing calls. Please Allow 28 days for activation of the Telephone Preference Service. Back
to top How much does it cost? Registering for Wolves Talk Privacy with the Telephone Preference Service is FREE Back
to top How long will it take to transfer my service? As a general rule it takes about 21 days to transfer to Wolves Talk from the date that you joined us(however it can be as little as 10 working days). You won't lose connection; you can still make and receive telephone calls. We will confirm your connection date by letter. Back
to top What if I change my mind? For your protection, we operate a 14-day cooling off period that begins when you request to transfer your phone service to Wolves Talk.. Back
to top How do I pay my bills? By Direct Debit. This is the easiest method of payment as it helps you to budget by giving you greater control over your finances.. Back
to top Can anyone use your service? Wolves Talk can save you money on you local, national, international and mobile telephone calls and is available to all landline customers, please note that if you are a cable customer(virgin media) then you will need to talk to customer service on 0871 871 0271 for connection to the Wolves Talk service Back
to top How can Wolves Talk offer calls that are so much cheaper than BT? The deregulation of the fixed line telephony industry has resulted in competition against BT. Wolves Talk can save you money because we buy time in bulk and pass the savings to you. Back
to top Is there a charge to switch to Wolves Talk? No - Transferring your phone service to Wolves Talk is free and seamless - you don't lose connection. Back
to top What about your service and support? Wolves Talk has a dedicated, well trained and knowledgeable customer care team to deal with all queries or issues. We do believe in providing value & savings with quality service. Back
to top Can I keep my current phone numbers? Yes you can. Plus if you use BT services such as 1471, call divert, call waiting, reminder call, call sign and 3-way calling, you can even continue to use them as before. Back
to top What about my line rental? Switching to Wolves Talk is easy. Your line rental is billed in exactly the same way. The only difference you will see are the savings shown in your telephone bill! |
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